Refund Policy

Subscription payments

Monthly and yearly fees are paid in advance. Voluntary cancellation, unused time and unassigned practitioner slots do not normally qualify for a refund or credit. Paid memberships have no automatic money-back guarantee. Free trials granted by Platform do not require payment.

Billing errors and undelivered service

We review duplicate or incorrect charges, charges collected after cancellation took effect, and payments for access that QHealth failed to provide. Confirmed billing errors are corrected. Any refund required by applicable law is honored. The outcome and amount depend on the circumstances; these exceptions do not promise an automatic refund for every service complaint.

Requesting a review

Use Request a refund beside a receipt in Subscription & Billing, or email info@qhealth.app with the clinic name, receipt reference and reason. Do not send card numbers or patient information. We aim to respond within five business days. Approved refunds are returned through the original payment method; bank and provider processing times vary. We will confirm the outcome by email.

Refunds and cancellation are separate

A refund request does not cancel the subscription. To stop future renewals, cancel in Subscription & Billing. Cancellation preserves access until the paid billing period ends and does not delete clinical records.